FAQ

Frequently Asked Questions

Where do you ship to?: We currently ship to addresses within the United States. More regions may be added in the future.
How long does delivery take?: Standard shipping typically takes 15–30 business days, and expedited shipping takes 7–15 business days. Tracking information will be provided once your order has shipped.
How do I track my order?: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to track your shipment directly on the carrier’s website.

Are your products covered by a warranty?: Yes. Most products come with a 12-month warranty against manufacturing defects. Please refer to individual product pages for specific warranty details.
Are your products CE and RoHS certified?: Yes, our products meet CE and RoHS compliance standards and are safe for use in the EU and other major markets.
What Bluetooth version do your wireless products use?: This varies by product. Please check the individual product specification list for Bluetooth version details. Most of our current range supports Bluetooth 5.0 or newer.

What is your return policy?: We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.
My item arrived damaged. What should I do?: We’re sorry to hear that. Please contact us within 7 days of receiving your order with photos of the damage and we will arrange a replacement or refund promptly.