Refund policy

Pure3C Return, Refund & Warranty Policy

Last Updated: 2026-05-21

Welcome to Pure3C! As a brand specializing in Bluetooth earphones and 3C electronics, we are committed to delivering exceptional audio experiences and reliable after-sales service. Please read the following policy carefully to ensure a worry‑free shopping experience.

1. 30‑Day Hassle‑Free Returns (“Change of Mind” Returns)

If you are not completely satisfied with your purchase, you may return the item within 30 days from the date you receive it.

Eligibility:

  • The product must be unused, undamaged, and in its original condition.

  • All original packaging, accessories, manuals, and free gifts must be included.

  • Bulk orders (10+ identical units) require prior confirmation from customer support.

Exceptions:

  • We do not charge a restocking fee for approved returns.

  • Unless the product is defective, return shipping costs are the responsibility of the buyer.

2. Warranty Policy (“Defects & Malfunctions”)

Pure3C provides a standard 1‑year warranty on all earphones and 3C products.

Warranty Coverage:

During the warranty period, we will repair or replace (at our discretion) products that fail due to non‑user‑caused defects, including:

  • Failure to power on or charge

  • Bluetooth connection failure or frequent disconnection

  • One side no sound, severe static, or buzzing

  • Battery life significantly below factory specifications

  • Button failure, microphone not working, etc.

What is NOT Covered (User‑Damage):

The following are not covered under the free warranty, but we can offer paid repair services:

  • Drops, crushing, liquid damage, or other physical damage

  • Unauthorized disassembly or modification

  • Damage caused by force majeure (fire, flood, lightning, etc.)

  • Normal wear and tear (e.g., scratches, worn ear cushions)

Warranty Process:

  1. Contact Pure3C customer support with order screenshot + video showing the issue.

  2. After approval, we will cover two‑way shipping costs if the issue is covered by warranty.

  3. Upon receiving the returned item, we will inspect and ship a replacement or repaired unit within 3‑5 business days.

3. Where We Currently Ship

Pure3C currently accepts and ships orders only to addresses within the United States. For eligible U.S. orders, the 30-day return policy and 1-year warranty described above apply, subject to the terms and exclusions in this policy.

We do not currently offer checkout or shipping to the EU, UK, Mainland China, or other destinations outside the United States. This does not limit any rights that may apply to orders previously placed or rights that cannot be excluded by law.

4. Return Procedure & Refund Information

How to Initiate a Return?

  1. Contact us via email or live chat with your order number, reason for return, and photos/videos.

  2. After approval, you will receive a Return Authorization and return address.

  3. Pack the item securely and ship it using a trackable method. Do not use COD – such shipments will be refused.

  4. Once we receive and inspect the return, we will process the refund within 3‑7 business days.

Refund Amount & Timing:

  • Original payment method: We will refund the approved product amount to the original payment method. We do not charge a restocking fee. Your refund should be received within 15 business days after we receive and inspect the returned item.

  • Import duties/taxes: For cross‑border returns, we do not refund any import duties or VAT paid. Please check with your local customs for duty reclaim procedures.

5. Contact Us

For any after‑sales questions or return requests, please reach out:

  • Customer Support Email: support@pcsassembly.com

  • Live Chat: Click the chat icon at the bottom right of our website (check hours of operation)

Important: Unauthorized returns (without a Return Authorization) may experience delays or may not be processed. Please always contact us first.

Business Address: LINGQU LIMITED
Unit 2C-P11, 2/F, Hung To Centre
94–96 How Ming Street, Kwun Tong
Kowloon, Hong Kong SAR